Privacy Policy
Information collection
We collect information from You when you contact us through our contact form, email, phone, SMS, Facebook Messenger, Instagram, or any other way of communication. You may, however, visit our site anonymously. You may decline to share certain data with us, in which case we may not be able to provide to you all features and functionality of our Site, Tours and/or Customer Service.
Information use
In order to make a booking, we need personally identifiable information, like Your name, email address, mobile phone number, and gender. In order to execute Tours safely, we need relevant information about Your health and hiking ability.
Any of the information we collect from you may further be used in one of the following ways:
- To operate our customer service (your information helps us to better respond to your questions and individual needs)
- To improve our website
- To send periodic emails
- If at any time you would like to unsubcribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To generate general tour and guest statistics, used to improve our services. Statistic results will always be made anonymous before published and/or shared.
Sharing information
(a) Personally identifiable information: We will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Hiking Kjerag (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site, such as posting comments or reviews, will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached and archived pages of our Site, or if other users have copied or saved that information.
(b) Non-personally Identifiable Information: We many share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties to help them understand the usage patterns for our website and services. Non-personally identifiable information may be stored indefinitely.
Data protection
Hiking Kjerag is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Hiking Kjerag or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information on our contact forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at jcapon@outdoorlifenorway.com.
Data access
We respect your privacy rights and provide you with reasonable access to the personally identifiable information that you may have provided through your use of our Site. If you wish to access, update, correct or delete any data we hold about you, or to request that we delete any infromation about you, please contact us. At your request, we will have any reference to you deleted or blocked in our database.
Data storage
We only retain the personally identifiable information collected from you as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- Billing information is retained for a period of 7 years.
- Information on legal transactions between You and Hiking Kjerag is retained for a period of 10 years.
Data collected by third parties
Except as described in above sections concerning Your privacy, Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
Payments will be made through a secure environment. Hiking Kjerag uses a third party service to process Your credit card information and does not store credit card details. Hiking Kjerag uses a third party service to process Your Tour booking.
When third parties process Your booking and creditcard information, Hiking Kjerag does not determine the means of collecting and use of any personally identifiable information. Therefore, when third parties process Your booking and creditcard information, Hiking Kjerag is not acting in the capacity of data controller in terms of the European Union’s Directive 95/46/EC on data privacy or the European Data Protection Regulation (“EU Law”) and does not have the associated responsibilities under EU Law. In these cases, Hiking Kjerag should be considered only as a processor on Your behalf.
Hiking Kjerag does not own, control or direct the use of any of Your data stored or processed by third parties necessary to process Your booking and credit card details. Hiking Kjerag is largely unaware of what data is actually being stored or made available by a third party, and does not directly access such data, except as necessary to provide Services to You.
You hereby agree to hold Hiking Kjerag harmless for any damages that may result should any personal information about You be released by any third parties. Hiking Kjerag is not responsible for the manner in which necessary third parties collect, handles, disclosures, distributes or otherwise processes such information.